Frequently Asked Questions

How do I place an order?

• You can place an order by selecting the item you want, choosing your desired quantity, and clicking "Add to Cart". When you are ready to check out, navigate to your cart and click "Checkout".

What payment methods do you accept?

• We accept all major credit and debit cards.

How can I track my order?

• Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on order page of our site.

What are the shipping options?

• We offer standard and express shipping options. Shipping times and costs depend on the destination and will be clearly displayed at checkout.

Do you offer international shipping?

• No, we ship only to Belize and select districts. The shipping charges and delivery timeline will vary based on the location.

How long will it take to receive my order?

• Depending on your chosen shipping method, domestic orders can take 2-7 business days.

How can I change or cancel my order?

• If you need to change or cancel your order, please contact our customer service as soon as possible. Please note that once an order has been dispatched, we are unable to make any changes.

What is your return policy?

• We accept returns within 5 days of delivery. Items must be unused, in the original packaging, and in the same condition you received them. For more information, please visit our "Shipping and Returns" Policy page.

What do I do if I received a damaged item?

• If you received a damaged item please go to the order and select the item to process a Return to Manufacturer (RMA) request, please upload photos of the damaged item and select the reason for the return request to arrange for a replacement or a refund.

Are there any additional costs that will be due upon receipt of my order?

• There are no additional costs for orders on delivery.

What if the item I am interested in is sold out?

• If an item is sold out, we encourage you to check back regularly as we restock items frequently or subscribe to our "Back in stock" feature on the product page. You can also subscribe to our newsletter to get updates on restocks.

How do I apply a promo code?

• You can apply a promo code at checkout. Enter the code in the "Discount Code" box and click "Apply".

Do you offer gift wrapping?

• Yes, we offer gift wrapping for an additional charge. You can select this option at checkout.

How can I create an account?

• You can create an account by clicking on "Register" at the top of our homepage. You will need to provide your name, email address, and create a password.

I forgot my password, how do I reset it?

• If you have forgotten your password, click on "Forgot Password" on the login page and follow the instructions to reset it.

How do I update my shipping or billing address?

• You can update your shipping or billing address in your account settings.

What is your privacy policy?

• We value your privacy and protect your personal information. For more information, please read our Privacy Policy.

How can I contact your customer service team?

• Our customer service team is available 24/7 via email (email address), or by phone (phone number) from 8am to 5pm.

Do you have a physical store location?

• Currently, we operate exclusively online in order to bring you the best prices. We do not have a physical store location.